Synchronizing IVR Routing Servers

IVR Routing servers across your enterprise are synchronized so that saved changes made to one or more remote servers are automatically applied to other servers. The IVR Sync status column in YourSite Explorer enables you to monitor synchronization across servers after saving changes to media servers, workflows, and subroutines. Prompts show synchronization status directly on the Prompts page.

All synchronization information displays in real-time. If synchronization is unsuccessful, a message displays in all applicable IVR Sync Status columns and in the device page header. Detailed information also displays in YourSite Explorer’s RSS feed. For more information on alarms in MiContact Center Business, see "Monitoring and alarming subsystem" on page 1. For information on specific alarm messages, consult the following Mitel Knowledge Base article: http://micc.mitel.com/kb/KnowledgebaseArticle51286.aspx.

Only one set of pending changes to a specific device can be saved at any time. If another user saves changes to the same device you are updating, before you save your changes, you will see the synchronization in YourSite Explorer and will receive an error message when attempting to save your changes. In these instances you must refresh YourSite Explorer after the other user’s changes have been saved and synchronized. You may then re-enter and save your changes. We recommend you save changes to IVR Routing devices frequently, in order to avoid losing work.

Thee following table lists the IVR Routing synchronization states and the corresponding messages in each device’s IVR Sync Status column. The same information displays in the device page header.