In a side by side migration upgrade from 7.x, after restoring
the backup on the new server, you must run a migration tool to migrate
existing emails from the old SearchStorage directory to Elasticsearch
on the newly installed version 9.2 Enterprise Server.
To migrate existing interactions in a side by side upgrade scenario
- On the 8.0+ Enterprise Server, in Windows, navigate to Services.
- Right-click MiContact Center Storage and click Stop.
- On the 7.x Enterprise Server, copy all .msg files from the SearchStorage location
in CCM\DataDirectory.
- On the 8.0+ Enterprise Server, paste them in the new SearchStorage location
(set during installation).
- Launch the command prompt.
- Run the following command: cd “<drive>:\Program Files
(x86)\Mitel\MiContact Center\Services\StorageServices\ElasticsearchMigration”,
replacing <drive> with the appropriate drive chosen during installation.
- Run the command StorageService.ElasticsearchMigration.exe
/r.
- When the message Migration finished for storage directory appears,
close the command prompt.
- Navigate to Services.
- Right-click MiContact Center Storage and click Start.