IVR Routing supports integrating with a Text-to-Speech server to provide Text-to-Speech capabilities for prompts and activities in IVR Routing.
Text-to-Speech enables textual content to be read to callers in prompts, such as information returned from a query, text updates on the status of a service or product queried information back to callers, enable businesses to provide a text update on the status of a service or product and be able to read this message back to customers calling in.
Text-to-Speech can be added to a site and its media servers through associating a Text-to-Speech server to the site and specifying the Text-to-Speech server voices (languages) that IVR Routing should use for corresponding MiContact Center Business supported languages.
Not all languages and their dialects may align exactly to MiContact Center Business supported languages. Administrators should select the voice that best matches their region in cases when there is not an exact match.
For information about adding Text-to-Speech servers to sites, see "Configuring a Text-to-Speech server". For information on Text-to-Speech servers and supported languages, see the MiContact Center Business System Engineering Guide.
If Text-to-Speech capability has been added to IVR Routing, Speech Server Markup Language (SSML) files can be added to prompts. Text can also be added to prompts or saved as an SSML file for use in other prompts. For information on creating Text prompts, see "Configuring prompts".
Certain IVR Routing activities also support having Text added to them directly. For information on adding text-to-speech to activities, see "Configuring the Play activity", "Configuring the Collect Digits activity", and "Configuring the Menu activity".
Text-to-Speech for IVR Routing is available as an optional add-on to Contact Center or Workgroup.