Configuring the Multimedia storage path

During installation you select the multimedia storage path, which sets the email storage location. The storage path can be either local drive or a network drive (UNC path). The Local administrator account set during installation must have read/write permission to that path. Once specified, the following folder structure will be created within the storage path:

\<SiteKey>\<Year>\<Month>\

Year and Month folders are named numerically to correspond to the year and month of the stored messages and transcripts. If you used the default storage path, the folder structure is <drive>:\Program Files (x86)\Mitel\MiContact Center\DataDirectory\SearchStorage\<SiteKey>\ <Year>\<Month>\.

Note:

Chat and SMS transcripts are stored in the Elasticsearch index, at <drive>:\Program Files (x86)\Mitel\MiContact Center\Database\Elasticsearch\. For more information on Elasticsearch, see the MiContact Center Business System Engineering Guide.
The \<SiteKey>\<Year>\<Month> folders are only added the first time an email is indexed during the corresponding year and month.

The multimedia storage path can be changed to store new messages in a different location. Old files must be copied to the new location manually. For instructions on changing the multimedia storage path, see the following Mitel Knowledge Base article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1000794/loc/en_US.

Certain email .msg files can be deleted from the email storage location to free up disk space. While Ignite will return deleted .msg files in search results, attachment viewing will be limited and embedded images will not display. For information, see the following Mitel Knowledge Base article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1013096/loc/en_US.