Upgrade process recommendations

The following steps must be followed to successfully upgrade an existing voice and multimedia system:
  1. Adhere to all pre-upgrade planning notes.

    See "Pre-upgrade notes and planning".

  2. Ensure all hardware and software specifications are met for the server and clients.

    See the MiContact Center Business System Engineering Guide for specification details.

  3. Migrate SQL databases. (Side by side migration method only)

    See "Migrating SQL databases".

  4. Back up telephone system and configuration data.

    See "Backing up telephone system and configuration data".

  5. Install Mi Contact Center Business version 9.2 on the Enterprise Server.

    See "Enterprise Server installation".

  6. Restore telephone system and configuration data.

    See "Restoring telephone system and configuration data".

  7. Configure devices.

    See "Configuring devices".

  8. Install client applications on employee desktops.

    See "Installing client applications".

Parent topic: Upgrading a system that currently includes voice and multimedia