MIVoice MX-ONE

This section provides guidance in configuring MiVoice MX-ONE gateway for MiContact Center Business.

For information about installation of MiVoice MX-ONE, see the MiVoice MX-ONE Planning and Installation and Administration Guide.

To configure MiVoice MX-ONE for MiContact Center Business, you must perform the following tasks:
  1. Activate DTMF

    See "Activate DTMF”

  2. Add CSTA Server

    See "Adding CSTA Server"

  3. Configure Route to MiCC Freeswitch

    See "Configure Route to MiCC Freeswitch"

  4. Configure External Number Plan

    See "Configure External Number Plan"

  5. Assign Routes to Destination

    See "Assign Routes to Destination"

  6. Disable Call Waiting

    See "Disable Call Waiting"