MiV5000 Simple Configuration - After 7.2

This section provides guidance in configuring a SIP trunk on a MiVoice 5000 that MiContact Center requires. For information on setting up subscribers or configuring the Mitel phones, consult the documentation available at Mitel Document Center.

To configure a SIP trunk for MiContact Center, you must perform the following tasks:

1. Create a Private Direction.

   See Creating a Private Direction.

2. Remove MiContact Center-reserved numbers from the Local Numbering Plan.

   See Remove MiContact Center-reserved numbers from the local numbering plan.

3. Create Access to the Private Direction.

   See Create Access to the Private Direction.

4. Program Call Distribution for Contact Center Services.

   See Program Call Distribution for Contact Center Services.

5. Create a DID Number.

   See Creating a DID number.

6. Create a SIP Trunk Group.

   See Creating a SIP Trunk Group.

7. Create a Route.

   See Creating a Route.

8. Configure Transfer Authorization.

   See Configuring Transfer Authorization.

9. Configure DTMF Settings.

   See Configuring DTMF Settings

10. Configure Agent Subscription.

    See Configuring Agent Subscription.

11. Enable G722 codec in Voice over IP Coding Law (Section 442) of MiVoice 5000.

    See Enabling G722 Codec in 7.2 Version.

12. Recommendations

    See Recommendations.