Running Schedule Adherence reports

The Schedule Adherence reports are produced in Microsoft Excel format. You run and print the following Schedule Adherence reports from CCMWeb. For more information, see the Reports Guide appropriate to your MiContact Center Business licensing level.

You can produce on-demand reports and scheduled reports for the following reports:

Employee and Employee Group Adherence Trace
Employee Group Time Out of Adherence by Employee by Day of Week
Employee Group Time Out of Adherence by Day of Month
Employee Group Adherence by Period

Schedule Adherence reports are found in CCMWeb, underReporter > Workforce Scheduling > Schedule Adherence.