Adding a Microsoft Excel worksheet as a data provider

Administrators can add Microsoft Excel worksheets as data providers the system can query.

To add a Microsoft Excel worksheet as a data provider
  1. In the left pane, click Multimedia > Data providers.
  2. Click Add and select Excel from the drop-down list.

    A new data provider is added to the data provider list.

  3. After Name, type a name for the data provider.
  4. Click Select File and browse to the Excel worksheet you want to use as a data provider.
    Note:

    The Excel worksheet must be shared as a workbook and located on a UNC (Universal Naming Convention) path, also known as a shared network path. The syntax for a UNC path is \\ComputerName\SharedFolder\Resource. Locating the worksheet on a UNC enables Multimedia Contact Center to access the data provider remotely.

  5. Click Open.
  6. Click Test Connection.
  7. Click Save.
Parent topic: Configuring data providers