Adding hunt groups

To add a hunt group
  1. Click IVR Routing > Hunt Groups > Add.
  2. Complete the following fields:
    • Name–Type a name for the hunt group.
    • Dialable–Type a dialable number for the hunt group.
    • Media Server–Click the Browse button, select a media server from the list, and click OK.
    • Failover media server—Click the Browse button, select a failover media server from the list, and click OK.
    • Class of Service– This field is not mandatory. However, the field may be automatically populated based on the class of service for the selected media server.
    • Phase timer ring– This option is only configured if you are using a RAD hunt group type and determines the delay required between successive recorded announcements If no delay is required, select '0'.
    • Optionally, select Disable real-time monitoring, data collection and call handling on this device.
      Note:

      If selected, this option disables the hunt group. Deselecting the check box enables the hunt group.

    • Hunt Group Type–Select the type of extensions for this hunt group:
      • Voice– handles messaging type extensions
      • RAD – handles RAD type extensions
      • Phantom – performs modified DND rerouting
      • Voice Mail – handles voice mail type ports
      • HCI Reroute – enables external applications to tell the system how to route calls
      • Recorder – handles groups of devices using the Record-A-Call feature
      • Emergency – identifies the group as an Emergency Call notification hunt group
      • Name Tag – identifies the group as using destination-based name tags for display on the ringing sets
      • Pre-Announce – handles agent greeting extensions
    • Hunt Group Mode–Select Terminal if you want the first line in the hunt group list to always be used, Select Circular if you want the next line in the hunt group to be used.
      Note:

      RAD hunt groups must be terminal.

    • Priority–Specify the hunt group priority level. The priority level ranges from 1 (highest) to 64 (lowest).
  3. Click Save.