Appendix A

Installation and upgrade checklists

The following checklists are meant to provide dealers and installers who are familiar with MiContact Center BusinessMiVoice Analytics software with a quick reference to the procedures required for installing and upgrading.

Included in the appendix are:
  • A list of prerequisite and pre-installation notes for installations and upgrades
  • A condensed list of steps for installing or upgrading MiContact Center BusinessMiVoice Analytics
  • A more detailed list, for installing MiContact Center BusinessMiVoice Analytics 7.1 or upgrading from Version 6.x to 7.1