Redundant Configuration
Resilient and reliable redundant IVR Routing environments are configured using multiple instances of live IVR Routing servers, with redundant ports to compensate when one system is impacted by hardware or software issues, network outages, or other unforeseen circumstances. Ports are resilient across multiple telephone systems and self-sufficient remote instances of IVR Routing will continue to function even if they lose connectivity to the primary database or site.
In the redundant IVR Routing configuration, the primary IVR Routing instance resides with the MiContact Center Business Server, which the secondary IVR Routing instance resides on a separate Remote Server. Each IVR Routing instance is assigned 50% of the ports and a matching set of redundant ports. If one server instance fails, it can use the redundant ports to handle the full call load.
When using IVR Routing in a remote configuration, the Enterprise Server and all remote IVR;Routing servers must be in the same workgroup or domain to synchronize workflows correctly.
The following figure displays the redundant IVR Routing configuration.
