Resilient Configuration

IVR Routing also provides resiliency, with multiple live systems and redundant ports that compensate when one system goes down and resilient ports across controllers. In a resilient configuration, calls are routed through the secondary telephone switch if the primary telephone switch fails. IVR Routing functionality then fails over to the secondary phone switch to continue routing calls.

Note:

You cannot make any major provisioning changes, for example, create new devices or make changes to existing devices and their relations to workflow associations while in failover mode.

The following figure displays an example of IVR Routing configured with multiple MiVoice Business controllers, providing ACD resiliency.

Figure 1. Resilient Configuration
Parent topic: Appendix B
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