Configuring sites for web callbacks

For each site in your contact center, you must specify the maximum number of web callback requests that can be generated by a single IP address per hour. Ring Groups do not support handling web callbacks.

To configure the maximum number of web callback requests that can be generated by a single IP address per hour
  1. Click YourSite > Site.
  2. Select a site.
  3. Click the Callback Requests tab.
  4. After Web callback hourly submission limit per user, select the number of callbacks that can be submitted from a single IP address per hour.
  5. Click Save.
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