Backing up the YourSite database and phone data

Backing up Enterprise Server configuration and telephone system data offers protection in case there are unexpected issues while upgrading from one version of MiContact Center BusinessMiVoice Analytics to the next. The Enterprise Server configuration backup includes configuration items such as employees, agents, agent groups, queues, and security roles. This backup can be used to restore the configuration on the same MiContact Center BusinessMiVoice Analytics version or on an upgraded version.

Note:
  • You must be licensed as a System Administrator to back up telephone system and configuration data.
  • As a security measure, if backed up data is restored on an Enterprise Server with a different IP address than the Enterprise Server it was backed up on, all mail server incoming and outgoing usernames and passwords will be blank in YourSite Explorer. Ensure that any relevant mail server information is recorded for manual re-entry in YourSite Explorer.
To back up the YourSite database
  1. Start Contact Center Client.
  2. Click Tools > Management.
  3. Click Configuration.
  4. Click Back up/Restore configuration data.
  5. Select Back up and click Next.
  6. Click Save and select a location to save the file.
    Note:

    A .zip file is created. Inside the .zip file is an XML file that contains the entire configuration.

  7. Click Finish.
To back up raw telephone system data files
  1. On the Enterprise Server, right-click Start > Explore.
  2. Copy the <drive>:\program files (x86)\Mitel\MiContact Center\DataDirectory folder to the desktop, a network share, or, optionally, store it on a CD.
Parent topic: Before upgrading to latest version of MiCCB MiVoice Analytics
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