Client installation

To gain access to Management Console on a client computer, you must install client software. Management Console is located in the desktop application Contact Center Client.

The first time you install MiVoice Analytics, for each computer on which you want to run Management Console you must go to each client computer to install the client software. After the initial installation, the MiContact Center Updater Service will perform updates on client computers each time the Enterprise Server is updated.

The first time you install MiContact Center Business, you must go to each client computer to install the client software. After the initial installation, the MiContact Center Updater Service will perform updates on client computers each time the Enterprise Server is updated.

Client software can also be installed silently. Refer to the following Mitel Knowledge Base article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1000648/loc/en_US.

If you are performing a client installation where connectivity to the Enterprise Server is not available, you must follow the instructions for a silent installation. See the following Mitel Knowledgebase article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1000648/loc/en_US.

Before performing client installs, verify that client computers can communicate with the Enterprise Server. See "Verifying client computer communication with the Enterprise Server".

Note:
  • The date format for MiContact Center BusinessMiVoice Analytics is tied to the regional settings on your client computer. For example, if you configure your computer to display the date as mm/dd/yyyy, when you browse to the MiContact Center BusinessMiVoice Analytics Web UI the MiContact Center Business applications display the date as mm/dd/yyyy.
  • The system administrator must provide all MiContact Center BusinessMiVoice Analytics users with a user name and password.
  • After an upgrade is performed on the Enterprise Server, any clients that use the MiVoice Border Gateway Connector to connect to the Enterprise Server should close MiVoice Border Gateway Connector to allow pending updates to be applied. Once the MiVoice Border Gateway Connector has been updated, it can be restarted.
  • Launching client-side applications from the taskbar causes them to bypass the MiContact Center Updater Service process. To ensure successful updates from the Enterprise Server, after an upgrade close all client-side applications for 15 minutes or reopen them from the Start menu.
  • We recommend you install the Client Component Pack on computers used to run and view reports. Without the Client Component Pack installed, users may experience errors caused by permissions or network security. These issues are outside the scope of Mitel Technical Support.
  • We recommend using Adobe Reader to view documents and reports in .pdf format and to view online user guides and reports.
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