Configuring security settings

You create security roles if you want to restrict employees from specific devices and MiContact Center BusinessMiVoice Analytics application areas that their licensing would otherwise enable them to access.

Note:

In order for you to assign security roles, your account must be associated to a security role that has ‘May manage security’ enabled.

Every time you run the MiContact Center BusinessMiVoice Analytics installation, a default user is created. The default gives both the Mitel staff and the installer the assurance that there is at least one account with which to gain access to the CCMWeb website. After you install MiContact Center BusinessMiVoice Analytics, you must change the default account password to a unique password. See "Changing the default administrator password".

MiContact Center BusinessMiVoice Analytics has three default security settings:
  • Local administrator: These settings provide employees full access to all MiContact Center BusinessMiVoice Analytics applications (to which the contact center and employees are licensed) and devices, and allow Write Back for synchronization.
  • Enterprise administrator: These settings provide employees full access to all MiContact Center BusinessMiVoice Analytics applications (to which the contact center and employees are licensed) and devices, and allow Write Back for synchronization. Enterprise administrator security role assignments can only be changed by an employee who is assigned the role of an Enterprise administrator.
  • Agent role: This setting provides employees with a restricted security role. It includes access to Contact Center Client, Employee Portal, and Ignite. Default Agents can access real-time monitors, customize the appearance of real-time monitors, access real-time online chat in Contact Center Client, and control their own real-time status and presence.

Employee access to applications is limited by their security role and their licensing. An employee’s security role defines the application areas an employee can access and licensing limits what applications an employee can access. For example, an employee with the Enterprise administrator security role but no supervisor license would not be able to access YourSite Explorer.

The default user name and password are
  • Username: _admin
  • Password: _password
  • Security Role: Enterprise Administrator

The MiContact Center BusinessMiVoice Analytics default security role ('Enterprise Administrator') allows employees full access to all of the MiContact Center Business applications (to which the contact center is licensed) and devices including Write Back for synchronization. You can create basic and advanced security roles, and an unlimited number of combinations of these roles.

Security roles have two components
  • Basic

    Basic security controls user access to the specific areas of MiContact Center BusinessMiVoice Analytics for which you are licensed.

  • Advanced

    Advanced security controls user access to customized lists of devices, real-time monitors, card designs, reports, sites, and users.

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