Editing Class of Service options

Using YourSite Explorer, you can edit a subset of contact center related Class of Service options. YourSite Explorer displays the recommended value for these Class of Service options.

Note:

Users who will use the Extension by Position monitor must have the Class of Service HCI settings enabled.

To edit Class of Service options
  1. In YourSite Explorer, in the left pane, click YourSite.
  2. Under Enterprise, click Media servers.
  3. Under Media servers, select a 3300 ICP media server.
  4. Click the Telephone system settings tab.
  5. In the left pane, click Class of Service.
  6. Under Name, select the Class of Service to edit.
  7. In the right pane, after Default type, select a default class of service. Alternatively, select None and, after Comment, type a description for the Class of Service.
  8. Specify the remainder of system options for each Class of Service.
  9. Click Save.
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