If you need Help

For technical support, customers can contact their approved vendor. Certified channel technicians can contact Mitel Technical Support.

For proposals, pricing, competitive information, on-site setup, or training, call our sales support group at 1-800-722-1301, or email them at miccsales@mitel.com.

In this version of MiContact Center Business, all MiContact Center Business licensing will be provided via Mitel's Applications Management Center (AMC). AMC licensing for earlier, supported releases of MiContact Center Business will be gradually implemented.

To obtain licensing support choose one of the options below:

For migration or offline licensing requests for previous releases of MiContact Center Business, please contact Mitel Technical Support or raise a service request through TechCentral Tracker.
For this version of MiContact Center Business licensing support, please contact our AMC team using one of the following options:
- North America
  1 800 722 1301, Option 4 (Mitel Partner Services), Option 4 (Licensing)
  
  Submit a ticket by emailing: amc_accounts@mitel.com.
  
  Regular business hours: Monday to Friday, 8:00 a.m. EST to 8:00 p.m. EST
  
  After business hours: 1 800 722 1301, Option 4 (Mitel Partner Services), Option 4 (Licensing). Please leave a message and you will receive a call back within one hour.
- Central America / Latin America
  Submit a ticket by emailing: amc_accounts@mitel.com.
  
  Regular business hours: Monday to Friday, 8:00 a.m. EST to 8:00 p.m. EST
- UK / Europe, Middle East, and Africa
  +44 (0) 1291 436089 Option 1 (AMC Support)
  
  Regular business hours: Monday to Friday, 8:00 a.m. GMT to 4:00 p.m. GMT
  
  If the UK AMC team is not able to assist, you will be asked to submit a ticket to amc_accounts@mitel.com.
  
  After business hours: +44 (0) 1291 436089, Option 1 (AMC Support) or call Mitel's 24-hour Support Desk at +44 (0) 1291 430000
  
  If the 24-hour Support Desk cannot assist, they will page the After Business Hours Sales Support team on your behalf. You will receive a call back within one hour.
- Asia Pacific
  61 2 90239516
  
  Regular business hours: Monday to Friday, 9:00 a.m. AEST to 5:00 p.m. AEST
  
  If the Australian AMC team is not able to assist, you will be asked to submit a ticket to amc_accounts@mitel.com.
  
  After business hours: +61 2 90239516. Please leave a message and you will receive a call back within one hour.

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