Installing the Server components
The Enterprise Server has a number of components that must be installed before MiContact Center BusinessMiVoice Analytics can be installed.
When you install MiContact Center BusinessMiVoice Analytics software on your Windows server, it becomes the Enterprise Server.
Prior to Version 7.0, users had to manually enable IIS and MSMQ before the installation. In Version 7.0 and greater, the installer automatically enables IIS and MSMQ on the Enterprise Server.
Prior to Version 7.0, users had to manually enable IIS and MSMQ before the installation. In Version 7.0 and greater, the installer automatically enables IIS and MSMQ on the Enterprise Server.
- Verify the hard drive is formatted and ensure partitioning leaves sufficient space for required applications.
- Verify the Windows operating system is installed.
When installing Windows Server, ensure the name you assign to the computer does not exceed the 15 character NetBIOS limitation.
- Install a network card and verify it works.
- Configure TCP/IP networking and verify it is enabled.
We recommend you use a static IP address.
- Install Microsoft Excel (Optional).
Microsoft Excel 2010 or greater is required to both view reports and automatically distribute reports for printing. If you intend to use the Enterprise Server as both a server and a client, you require Excel 2010, 2013, or 2016 on the server. Optionally, Microsoft Excel Viewer may be installed as an alternative to Microsoft Excel to view reports, but it cannot be used to automatically distribute reports for printing.
Note:Protected View is a Microsoft Office security feature that can impact the ability to view Excel reports in CCMWeb. If you use Excel on the server to view reports, configure the following Excel options:- Ensure the following Protected View options are not enabled:
- Enable Protected View for files originating from the Internet
- Enable Protected View for files located in potentially unsafe locations
- Enable Protected View for Outlook attachments
- Enable Data Execution Prevention mode
- Ensure that the following Trusted Location option is selected:
- Allow Trusted Locations on my network (not recommended)
- Ensure the following Protected View options are not enabled:
- Disable Data Execution Prevention.
Data Execution Prevention must be disabled during installation. It is recommended that if your Group Policy has Data Execution Prevention enabled, you manually disable Data Execution Prevention before installation.
- Install SQL 2014/ 2016/ 2017/ 2019 Express (or a full version of SQL Server 2014/ 2016/ 2017/ 2019).
- Run Windows Update and install the most recent service pack.
- Install CSTA service software.
To enable CTI server capabilities, some SIP platforms require CSTA service software to be installed on the Enterprise Server. To learn how to download, install, and configure CSTA service software, see the following KB article: http://micc.mitel.com/kb/KnowledgebaseArticle52449.aspx.
Note:- If you are using Skype for Business, the BluStar server and the Skype for Business must be installed on different servers than the MiContact Center Business server, but must be in the same domain.