Interactive Visual Queue

Interactive Visual Queue is a Contact Center Client real-time monitor that enables supervisors to both monitor and control the content in contact center queues.

Interactive Visual Queue includes a Queued media grid and an Abandoned media grid. In the Queued media grid, supervisors and agents can view calls within queues and then use a drag-and-drop operation to move calls from busy queues to less active queues. In the Abandoned media grid, supervisors can view abandoned call information, including the caller name, phone number, and time of the abandoned call. Agents can use the Abandoned media grid to call back abandoned callers.