Specifying synchronization settings

YourSite Explorer enables you to specify the synchronization settings, read options, and write options used by synchronization. When you select a media server in YourSite Explorer, the following synchronization options are available from the ribbon, on the Telephone system tab:

Settings
  • Disabled

    This option will fully disable synchronization.

  • Read

    This option will read devices programmed on your telephone systems and synchronize them with the YourSite database.

  • Read/Write

    This option will read the devices programmed on your telephone systems and synchronize them with the YourSite database and enable devices programmed in YourSite Explorer to be written to the telephone systems.

Read Options
  • Create employees with new agent

    For every new agent added to the YourSite database, a new employee will be created and associated with the agent.

  • Create employees with new voice extensions

    For every new voice extension added to the YourSite database, a new employee will be created and associated with the agent.

  • Use telephone system device names

    Override device names programmed in YourSite Explorer with the device names configured on the telephone system.

  • Default employee license

    Select the default employee license that you want to be applied when synchronizing new agents.

  • Default queue business hour schedule

    Select the business hour schedule to be applied when synchronizing queues added on the telephone system.

Write Options
  • Update telephone directory names

    Override telephone directory names with agent, agent group, queue, and extension names configured in YourSite Explorer.

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