Configuring a Text-to-Speech server

Text-to-Speech is configured on a site-by-site basis. To configure Text-to-Speech, you must provide server settings as well as associate the Text-to-Speech server’s voices to MiContact Center Business supported languages. Associating a voice to a language ensures that the correct voice is used for a workflow's language settings. Voices must be configured on your Text-to-Speech server before they can be added to IVR Routing.

For information on supported Text-to-Speech servers, see the MiContact Center Business and MiVoice Analytics System Engineering GuideMiContact Center Business System Engineering Guide.

he following procedures take place in YourSite > Site.

To configure a Text-to-Speech server
  1. Select a site and click the Text-to-Speech tab.
  2. After MRCP Server IP, type the Text-to-Speech server’s IP address.
  3. After Server Port, type the port the Text-to-Speech server is listening on.

    By default, this is port 5060.

  4. After Client Port, type the port number to use for the client.

    By default, this port is 5090.

  5. Click Save.
To configure Text-to-Speech server voices
  1. Select a site and click the Text-to-Speech tab.
  2. After Voices, click Add.
  3. Under Language, select the voice’s language.
  4. Under Name, enter the voice’s name.

    The Name must match the name on your Text-to-Speech server.

  5. Click Save.
Parent topic: Configuring Text-to-Speech
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