Configuring employee report distribution settings

Optionally, you can configure employee report distribution settings to use non-default settings and enable local printing.

The following procedures take place in YourSite > Employee.

To configure an employee’s report distribution
  1. Select an employee and click the Advanced tab.
  2. If you want reports sent to a printer that is not the default printer of the Enterprise Server, type the file path of the Network printer.

    The printer path name is case sensitive.

  3. If you want the employee’s reports to print from their desktop printer, select Print reports to desktop.
    Note:

    If you want to print locally, the employee must be running Contact Center Client on their personal computer and the desktop printer must be the default printer on that computer.

  4. If you want to use the employee’s email address for report distribution, select Distribute reports from employee.
    Note:

    By default, the From address assigned to the mail server is used.

  5. Click Save.
Parent topic: Adding employees
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