Configuring SIP queue music on hold

Configuring SIP queue music on hold

The Media workflow tab enables administrators to configure the music on hold for a queue, overriding the music on hold playlist assigned to the media server. When an agent places a call on hold from a queue that has its own music on hold playlist, the caller will hear the queue's music on hold rather than the media server's playlist.

The following procedures explain how to

• Assign a music on hold playlist
• Remove a music on hold playlist

To assign a music on hold playlist

1. Select a queue and click the Media workflow tab.
2. Click the Browse button.
3. Select a music on hold playlist.
4. Click OK.
5. Click Save.

To remove a music on hold playlist

1. Select a queue and click the Media workflow tab.
2. Click the Clear button.
3. Click Save.