Ignite (WEB)
This chapter describes voice handling using Ignite. For information regarding handling voice, email, chat, SMS, and open media contacts using Ignite, see Ignite section in the Ignite.
The Desktop Ignite application is not supported on MiCC Business for Open SIP. Agents must use Web Ignite for all agent functionality.
The Desktop Ignite application is not supported on MiContact Center Business for SIP. Agents must use Web Ignite for all agent functionality.
Ignite has basic call control that can be used in conjunction with a Mitel desk phone or MiCollab softphone. Ignite is a flexible, intuitive, and efficient tool for handling voice, email, chat, SMS, and open media interactions and for performing basic call handling. Ignite enables agents to handle multiple interactions simultaneously, see the agent groups of which they are members, receive screen pop notifications of incoming interactions, set Account Codes and Classification Codes, view personal performance statistics and those of the queues and queue groups for which they answer, affect personal state indicators, and be advised of the presence of other agents in their agent group(s).