Running Active Directory synchronization

You can synchronize your system with Active Directory at any time from within YourSite Explorer. Active Directory is a directory service created by Microsoft that is used for managing a domain. Active Directory Synchronization will align Active Directory security groups and users with MiContact Center BusinessMiVoice Analytics employees and employee groups within selected organizational units.

At any time, you can optionally re-synchronize or reset all client computers running MiContact Center BusinessMiVoice Analytics applications and refresh them with the latest configuration changes. Re-synchronizing will send a delta of the latest configuration changes to client computers, while resetting will completely drop client computer configurations and send the latest configurations from YourSite Explorer.

When you run Active Directory synchronization, employees and employee groups in YourSite Explorer are synchronized with users in Active Directory groups. Existing employees can also be associated with specific Active Directory users.

To run Active Directory synchronization
  1. In YourSite Explorer, under YourSite, click Enterprise or Employees.
  2. On the ribbon, click Active Directory.
  3. Under Sync frequency (hh:mm), select how often you want automatic synchronization to occur.
  4. Click Select Sync paths.

    The Select paths to sync window opens.

  5. Click > or < to add or remove Active Directory entities from the Active Directory tree on the left to the selected items list on the right and click OK.

    The list of selected items on the right includes the Active Directory entities that will be synched.

    Note:

    Ensure that the groups selected for synchronization contain less than 1500 members, as Active Directory only returns 1500 members.

  6. Under Security Role, click the Browse button and select a default security role to apply to newly created employees.
  7. Click OK.
  8. Under Sites, click the Browse button and select a default site to apply to newly created employees.
  9. Click OK.
  10. Click Run.

    Active Directory synchronization is initiated and pertinent information is updated in YourSite Explorer.

To send recent configuration changes to client computers
  1. In YourSite Explorer, under YourSite, click Enterprise or Employees.
  2. On the ribbon, click Tools.
  3. Click Re-synchronize clients.
To completely reset client computers with the latest YourSite database configuration information
  1. In YourSite Explorer, under YourSite, click Enterprise or Employees.
  2. On the ribbon, click Tools.
  3. Click Reset clients.
To associate an existing employee with an Active Directory user
  1. In YourSite Explorer, under YourSite, click Employee.
  2. Select the employee you want to associate with an Active Directory user.
  3. On the ribbon, click Active Directory.
  4. Click Pick user.
  5. Select a user from the Active Directory tree and click OK.
  6. Click Save.
Parent topic: Configuring the YourSite database
↑