Configuring holidays

You configure holiday options on the Holidays window. You can add holidays that affect your contact center, specify which holidays give employees the day off, and specify which holidays are paid.

To configure a holiday
  1. In YourSite Explorer, in the left pane, click Workforce Scheduling.
  2. Click Holidays.
  3. Click Add.
  4. After Name, type the name of the holiday.
  5. If this holiday is a company holiday and you want to receive warnings when trying to schedule employees for this day, select the This holiday is a company holiday check box.
  6. Specify the pattern of the holiday.
    • If the holiday always falls on the same day of the month, select Every and specify the month and date the holiday falls on.
    • If the holiday has a pattern of falling on a certain day, week, and month, select The and specify the pattern, day of week, and month.
    • If the holiday is a calculated holiday, such as Good Friday or Easter Monday, select Calculated holiday and specify the holiday.
  7. On the ribbon, click Save.
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