Customizing chat
Chat is customized through configuring JavaScript file settings. You can configure the public-facing chat request pages and the chat experience of your customers as well as the chat experience of agents and supervisors using Ignite.
Chat is customized through the configuration of three different
JavaScript files:
- chat.public.config.js
- chat.agent.config.js
- chat.supervisor.config.js
Multimedia Contact Center maintains three default version of
these files:
- Chat.ui.public.config.DEFAULT.js
- Chat.ui.agent.config.DEFAULT.js
- Chat.ui.supervisor.config.DEFAULT.js
During upgrades, these default files update the chat customization files with any new fields and populates them with the default values. On every start/restart of the CCMWa application on the Enterprise Server, if the customization files are not found, they are recreated automatically from the default files.
CAUTION:
Do not make any changes to the default chat configuration files.
Note:
- If you are hosting your chat configuration files on your corporate web server, they will not be automatically updated during an upgrade and must be manually upgraded.
- Chat configuration must be consistent for the fields shared between the different JavaScript files used to customize chat. If you want to use a default public Gravatar image for a queue, for example, you must ensure that the same image is set in both chat.public.config.js and chat.agent.config.js.
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