Setting permissions for supervisors to view queues

By default a supervisor can view all queues. However, for security reasons there can be the need to restrict a supervisor from viewing all queues.

Note:
  • An Administrator with "System Administrator " or "Advanced" license can restrict viewing of queues by setting permissions for viewing queues.
  • This restriction can be applied only to employees with "Supervisor" license.
  1. Select an employee and click the Advanced tab.
  2. Clear the May see all queues check box.

    By default this check box is selected.

  3. Click OK.
  4. Click Save.
Note:
  • If the May see all queues check box is not selected for a supervisor, then in Web Ignite, the supervisor can view only the queued interactions, historical interactions, and cases that the supervisor is associated with.
  • It is strongly recommended to program at least one supervisor who can see all queues so that outbound interactions that could not be sent or have bounced will be detected when the agent is not available to handle.
Parent topic: Adding multimedia capabilities to employees
↑