Adding multimedia queues

When you create a multimedia queue, it is automatically associated to the existing media server for that media type.

If you use the Unified Queue Group Wizard, you do not need to add multimedia queues. Voice queues will be used by the Unified Queue Group Wizard as the basis for creating Unified queue groups that will handle all inbound interactions for a service group.

For more information and configuration details, see "Adding multimedia queues" in the 'Configuring your multimedia contact center' section of this guide.