Adding Reporting queue groups

Reporting queue groups enable administrators to run reports on activities for the grouped queues and view queue group activities in real-time.

The following procedures explain how to:
  • Add a Reporting queue group
  • Associate a queue to a Reporting queue group
  • Remove a queue from a Reporting queue group
To add a Reporting queue group
  1. Click Multimedia > Queue groups.
  2. Click Add > Reporting.
  3. Type a Name.
  4. Type a Reporting number.
  5. Click Save.
To associate a queue to a Reporting queue group
  1. Click Multimedia > Queue groups.
  2. Select a Reporting queue group from the list.
  3. On the Membership tab, under Available members, select a queue and click > to move the queue to the Selected members list.
  4. Click Save.
To remove a queue from a Reporting queue group
  1. Click Multimedia > Queue groups.
  2. Select a Reporting queue group from the list.
  3. On the Membership tab, under Selected members, select a queue and click < to move the queue to the Available members list.
  4. Click Save.
Parent topic: Adding queue groups
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