Adding Chat media servers

Media servers must be created for each media type supported by your contact center. Each media server is assigned a default Inbound workflow that you configure to route inbound interactions to designated endpoints.

Chat media servers require the chat server URL and auto-response username to be specified. The chat server URL is the public URL invoked when a customer requests a chat. When a chat server URL is configured, the system performs an auto test to determine if the URL redirect is properly configured.

For more information and configuration details, see "Adding chat to Multimedia Contact Center".