Configuring SMS options for multimedia queues

The SMS options tab for SMS queues enables you to set how long interactions remain on hold before being requeued.

The following procedures explain how to
  • Set the hold requeue timeout time
To set the hold requeue timeout time
  1. Select an SMS queue and click the SMS options tab.
  2. Set the Hold requeue timeout time.
  3. Click Save.
Parent topic: Adding multimedia queues
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