Copying workflows

Administrators can reuse workflows as templates by copying and pasting them in Multimedia Contact Center. A copied workflow retains all activities and branching conditions of the original workflow, but is not assigned to a media server. Administrators can assign workflows to media servers and queues in the Workflows page. See "Associating workflows to queues" and "Associating workflows to media servers".

To copy a workflow
  1. Click Multimedia > Workflows.
  2. Right-click the workflow and select Copy.
  3. Right-click anywhere in the workflow list and select Paste.
  4. Click Save.
Parent topic: Designing and managing workflows: Common procedures
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