Creating new business hour schedules

Administrators can create new business hour schedules to apply to Multimedia Contact Center devices and to use in workflows.

To create a new business hour schedule
  1. Click YourSite > Schedules > Add.
  2. Type a Name for the new schedule.
  3. To apply a Schedule exclusion list, click the Browse button, select an exclusion list and click OK.
    Note:

    To create a schedule exclusion list, or to edit an existing schedule exclusion list, see "Managing schedule exclusion lists".

  4. Specify the business day Start time and End time for each day of the week.
  5. Select the Disable for day check box for each day the business is closed.
  6. Click Save.
Parent topic: Configuring business hour schedules
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