Enabling employees for multimedia

You enable employees for multimedia by assigning the appropriate licensing and adding multimedia capabilities to existing voice-only employees.

For additional information and configuration details, see "Adding multimedia capabilities to employees".

To enable employees for multimedia
  1. Use the multi-select method to select the employees who will be upgraded to Multimedia Contact Center licensing.
  2. Click the General tab and enable employees for the media their agents will support.

    Additional agents are created for the media specified. The agent uses the same name and reporting number as the employee.

    Agents that are newly created in the Employee device page will only be added to the employee's agent group if the employee's agent groups are enabled for the relevant media type and the Unified Queue Group Wizard is used.

  3. Click Save.
Parent topic: Configuring a multimedia system
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