General settings (DESKTOP)

By clicking the Settings button in the Sidebar and then clicking the General settings tab, you can customize Ignite display and behavior.

• Launch MiCollab Client if installed but not running when signing into Ignite: This setting is selected by default and automatically opens MiCollab Client, if not currently running, when an agent signs into Ignite.
  Note:

  You will be prompted to register and log in your voice agents in MiCollab Client before signing into Ignite.

• Always show Sidebar: This setting is checked by default. If unchecked, you will not have access to the options listed below and you will need to use the arrow icon to show or hide the Sidebar.
• Expand Ignite when a multimedia item is accepted: This setting is checked by default. When selected, if the main Ignite window is collapsed and an email, chat, SMS, or open media is accepted via the toaster, the main Ignite window automatically expands. If not selected, Ignite will not automatically expand when an email, chat, SMS, or open media is accepted and the agent must expand it manually by clicking the arrow at the bottom of the Sidebar.
• Expand Ignite when a voice item is accepted: This setting is not checked by default and if the main Ignite window is collapsed and a call is accepted via the toaster, Ignite does not automatically expand. We recommend deselecting this setting as the main Ignite window is not essential for handling voice interactions. If selected, if the main Ignite window is collapsed and a call is accepted via the toaster, Ignite automatically expands.
• Collapse Ignite on startup: This setting is not checked by default. When you start Ignite, the main window will not collapse. If this check box is selected, only the Ignite Sidebar displays at startup. You can use the arrow icon at the bottom of the Sidebar to expand the main Ignite window. If this setting is not selected, when you start Ignite the main window and the Sidebar will display.
• Collapse Ignite when inbox is emptied: This setting is not checked by default. When selected, and your inbox empties, the main Ignite window collapses. If not selected, the main Ignite window does not collapse when your inbox has been emptied.