Monitoring agents and queues

The real-time monitors in Contact Center Client are automatically updated to reflect current contact center activity and device and device group configuration changes. Supervisors can use the following monitors to access up-to-the-minute statistics and information to assist in identifying performance issues and dealing with such situations immediately as they arise.

You can customize the card design to display information in the monitors to suit your work environment. For more information on customizing Contact Center Client monitors, see "Customizing the information displayed on position and time monitors".

Contact Center Client real-time monitors and charts are briefly described in the following section. If you require a more detailed description of the monitors and charts available with Contact Center Client, see "Real-time Monitors".