Multimedia Contact Center device configuration

Devices in Multimedia Contact Center can be configured using three different methods:

• Quick Setup—Quick Setup enables administrators to add ranges of employees with identical settings. See the "Configuring devices and device groups using Quick Setup".
• .csv files—YourSite Explorer can add new devices by importing device setting information using comma-separated value (.csv) files. See the "Configuring devices using .csv files".
• Manually—Devices can be added one-by-one without automated assistance or importing.