Pre-upgrade notes and planning

Version 9.2 is supported for use with 64-bit server-side and client-side Operating Systems.

Some manual device configuration is required for those devices that were introduced in version 7.0 and version 8.1. We recommend you gather the following information before beginning the upgrade process:
  • Mail server name
  • IMAP port information for the mail server
  • Email username and password for each mail server
  • SMTP Server for email replies
  • Chat URL (the public URL used to request a chat)
  • Twilio SMS phone numbers, Account SID, and Account Authentication for SMS media servers
  • Interflow configuration if required
  • Customized in business or out of business auto-acknowledgment messages

CRM 2007 is not supported with version 9.1. If workflows contain Execute activities that point to CRM 2007, the preinstall checker will stop the upgrade. Microsoft CRM 2011 and 2013 are supported for use with Mi Contact Center Business version 9.1.

Prior to upgrading, we recommend you consider the following regarding chat:
  • Choose the corporate web pages on which you want the Contact Us page to display
    • Determine what service(s), contact information, and business hours to display
    • Determine whether a chat request from this page needs to route to a specific queue
    • Customize the page to suit the look and feel of your current website
  • Before upgrading, integrate the chat request(s) and/or the Contact Us page onto your corporate website. We recommend setting up a temporary chat unavailable page, as chat will be unavailable during the upgrade.
Parent topic: Upgrading your multimedia contact center to MiContact Center Business version 9.2
↑