Viewing call information

You can view basic call information in Ignite before picking a call out of queue or handling it from the Inbox. Note that information displayed may vary based on administrative configuration.

The following explains how to

To view information for calls in queue (DESKTOP)
  1. In the Folders pane, select a queue.
  2. In the List pane, select a call.

    Call information displays in the Preview pane.

To view information for calls in queue (WEB)
  1. Click Queues and select the appropriate queue.
  2. Select a call from the queue.
To view information for calls in the Inbox (DESKTOP)
  1. In the Folders pane, click Inbox.
  2. In the List pane, select a call.

    Call information displays in the Preview pane.

To view information for calls in the Inbox (WEB)
  • Click Inbox and select a call.
Parent topic: Handling calls in Ignite
Parent topic: Handling calls in Ignite
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