Viewing devices by category or type
Administrators can selectively view devices by category or type by applying filters to the device page. For example, administrators can view only the contact center’s Email Inbound workflows by applying the Email Inbound filter to the Workflows page.
Multiple filters can be applied at a time, enabling administrators to selectively view devices by multiple categories or types. For example, administrators can view only Email, Chat, SMS, or Open Media variables by applying these filters to the Variables page.
The following devices may be viewed by category or type
- Queues
- Subroutines
- Variables
- Workflows
To view variables by category or type
- Click Multimedia and select the device.
- After Filter, select a device category or type from the
drop-down list.Note:
Filters remain in place until a category is deselected. Selecting ‘None’ removes all filters.
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