Adding call rates

Note: To delete a call rate that is associated to a carrier plan or a subscriber plan, you must remove the call rate from the plan, then under Call rates, select the rate, and click Delete.

A call rate is the amount your company charges you per call. Call rates are composed of charge bands, which are composed of time slots. Charge bands represent the rate your carrier charges you during the time period specified by the associated time slot. After call rates are defined, digit patterns can be associated with a call type and a call rate.

Note: In order to cost calls accurately, ensure your call rates match those of your carrier.
You can define the following call costs associated to call rates:
  • Duration—the duration after which a surcharge is applied to a call
  • Crossing surcharge—a flat rate applied to the call after the duration boundary is crossed
  • Crossing percentage surcharge—a percentage markup added to the total cost of a call once the duration boundary is crossed
  • Surcharge per call—an additional charge applied to calls regardless of their duration
  • Round to Cost Interval—when enabled, rounds the call cost to the cost interval associated to the charge band of the current call. If not enabled, the call will be costed in real time.
You can define the costs for your charge bands by modifying the following fields:
  • Cost per minute—the cost of the call on a per minute basis
  • Cost interval—the interval at which the call is costed
  • First cost—the rate applied to the first segment of a call to the first cost interval

    The first increment is always charged at the full first cost, regardless of whether the call exceeds the first interval or not

  • First cost interval—the duration of the first segment of a call, to which the First cost is applied
  • Subsequent cost increment—the cost applied to subsequent segments of the call
  • Subsequent cost interval—the duration of the subsequent call segments after the first cost interval
Note: The First cost, First cost interval, Subsequent cost increment, and Subsequent cost interval fields will automatically populate after you specify the Cost per minute and Cost interval fields. You can, however, alter these fields to suit your needs.
Example 1:
  • Cost per minute = $1.00

    A 40 second call will cost $1.00

Example 2:
  • First cost = $0.1667/min
  • Cost interval = 0:00:10

    A 45 second call will cost $0.75.

Example 3:
  • First cost = $1/min
  • Subsequent cost increment/Subsequent cost interval = $0.10/1 minute
  • Round to Cost Interval is not selected

    A four minute and 45 second call will cost $1.46

Example 4:
  • First cost = $1/min
  • Subsequent cost increment/Subsequent cost interval = $0.30/1 minute
  • Round to Cost Interval is selected

    A four minute and 45 second call will cost $1.50

To add a call rate
  1. In YourSite Explorer, in the left pane, click MiVoice Analytics.
  2. Click Rates.
  3. Click Add.
  4. Specify the name, surcharge per call, Round to Cost Interval, and boundary settings.
  5. Under Charge Bands, click Add.
  6. Under Time slot, click the Browse button and select a Time Slot to define the Charge band.
    Note: Charge bands must cover 24 hours of a day for the full 7 days of the week without overlapping.
  7. Click Save.
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