Adding outbound digit patterns

You add digit patterns to cost outbound calls.

To cost outbound calls, MiVoice Analytics uses a digit tree comprised of digit patterns. A digit pattern is part or all of the digits dialed. Because all North American long distance calls begin with a 1, you can use 1 as the digit pattern to cost all North American long distance calls. You then add any exceptions to the digit pattern. For example, if you call the Caribbean from New York City, you will be charged a different long distance rate than the North American long distance rate. Because the Caribbean digits dialed begin with 1-768, you can nest 768 under 1 in the digit pattern tree. You must assign call rates and call types to digit patterns to cost outbound calls.

The following characters are valid:
  • Explicit: 0 to 9, * and #
  • Wild card: x or X

When you add Xs in the digit pattern, they explicitly define the number of digits for the digit pattern. If a specific number of digits determines the cost of a call, you use the wild card X as the place holder for the digits. For example, if a ten-digit phone number that ends with a 7 needs to be costed a certain way, you must enter the digit pattern xxxxxxxxx7. If no X appears in the digit pattern, the number is explicit. If you add a digit pattern that does not include Xs, there is no restriction to the digits dialed.

To view the list of calls made using restricted digit patterns, you generate the following reports:
  • Extension and Extension Group Accounting Toll Fraud reports

    These reports show the toll fraud activity by extension and extension group.

To view the list of calls made using restricted digit patterns in the Phone Number and Phone Number Group Accounting Trace by Phone Number reports, you must first configure them in YourSite Explorer under YourSite > Phone numbers. The reports will list all instances, if any, of that phone number.

Digit patterns can be added manually or by .csv import. You can modify and reimport the .csv files to reference the rates for your carrier plans.

Note:

You must configure the call types and call rates used by the .csv file before you can import digit patterns.

To add a digit pattern to a carrier plan manually
  1. In YourSite Explorer, in the left pane under MiVoice Analytics, click Workforce Scheduling Carrier plans.
  2. Select the carrier plan to which you are adding a digit pattern.
  3. Click the Outbound tab.
    Note:

    You can nest digit patterns. For example, 001 may represent international calls. If you want to nest specific country codes under 001, click the 001 digit pattern in the tree and add digit patterns beneath it.

  4. In the outbound tree, right-click the digit pattern under which you are adding another digit pattern and select New.

    A blank digit pattern window opens.

  5. Type the digit pattern and press Enter.
  6. After Call type, select a call type.
  7. After Call rate, select a call rate.
  8. After Toll fraud, select the check box if calls with this digit pattern are treated as toll fraud.

    See "Adding inbound call information".

  9. Click Save.
To add a digit pattern to a carrier plan by .csv import
  1. In the left pane, under MiVoice Analytics, click Carrier plans.
  2. Select the carrier plan to which you are adding a digit pattern.
  3. Click the Outbound tab.
  4. Select Outbound and click Import.

    The import wizard opens.

  5. Select the file type to import.
  6. Browse to the location of your .csv file.

    Default digit patterns for each region are located on the Enterprise Server in the MiVoice Analytics installation directory under src\Support. The default installation directory is C:\CCM\src\Support.

  7. In the options window, select the appropriate result if duplicate digit patterns are imported.
  8. Click Next.

    The field mappings window opens.

  9. Add and map the available columns in the wizard to the columns in your .csv file.
    Note:

    You must place the selected columns in the order that reflects the contents of your .csv file. For example, if digit patterns are the first column in your .csv file, you must ensure that digit patterns are the first item in your selected columns list.

  10. Click Next.

    The wizard imports the .csv file.

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