Adding queue groups

Note:

Ring Groups are supported in Reporting queue groups only. Ring Groups can be grouped with ACD paths in Reporting queue groups. Ring Groups are not supported in Virtual and Unified Queue Groups.

Administrators can group queues for common purposes. There are three two kinds of queue groups available:
  • Reporting—groups queues together for reporting and viewing their activities in real-time
  • Mitel Virtual—groups queues across telephone systems that load balance ACD calls between multiple queues.
  • Unified Queue Group—groups queues of different media types that handle interactions for the same service group in a contact center. For more information, see the Multimedia Contact Center Installation and Deployment Guide "Adding Unified queue groups".

Administrators can group queues for common purposes. MiVoice Analytics supports Reporting queue groups, which group queues together for reporting and viewing their activities in real-time.

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