Configuring enterprise maintenance functions

The MiContact Center Business Maintenance Alarm Dispatcher Service runs nightly, at 2:00 A.M by default. This service performs the following nightly routines:

• Backs up the YourSite database to the local data directory
• Shrinks and truncates the SQL transaction log
• Purges the ANI database table and retains only 10,000 records or 30 days' worth of ANI data
• Re-summarizes the previous days data into the SQL database
• Zips data files in the data directory
• Deletes old files in the data directory as required (when the disk space is low)
• Purges error message queues populated by the MiContact Center Mass Transit Runtime Services

To configure enterprise maintenance functions

1. Click YourSite > Enterprise.
2. Click the Maintenance tab.
3. After Zip files older than, select the number of days after which you want to zip data files.
4. After Purge reports older than, select the age after which reports will be discarded.
5. After Delete maintenance logs older than, select the age after which maintenance logs will be discarded.
6. After Delete configuration backup files older than, select the age after which configuration backup files will be discarded.
7. After Time Maintenance Service runs, select the time the maintenance service summarizes data.

   The maintenance service is set to run at 2:00 A.M. by default. Select a time for the maintenance manager to run when your contact center is closed or is the least busy.

8. After Purge Life cycle reports older than, select the age after which Life cycle reports will be discarded.
9. After Purge CDR reports older than, select the age after which CDR reports will be discarded.
10. After Purge IVR Data older than, select the days after which IVR reporting data and call backs will be discarded. The default days is 30 days.
11. Click Save.