Logging into MiCollab Client

If you start Ignite before logging into MiCollab Client, you will be prompted to register and log in your voice agents in MiCollab Client before signing into Ignite. We recommend you start and log into MiCollab Client before starting and logging into Ignite.

To log into MiCollab Client as a Hot Desking Agent
  1. Right click on the Agent in the Active Calls window.
  2. Select Hot-Desk In.

    A new dialog window opens.

  3. In the Base DN text box, enter your base extension.
  4. If your business uses PINs, enter your PIN.
  5. Click Hot-Desk In. Your hot desk agent is now logged in and your base extension is out of service.
    Note:

    By default, Ignite is configured to detect voice agent logout. If you are running Ignite and you exit MiCollab Client, your employee and all associated agents are signed out of Ignite.

To log into MiCollab Client:
  1. Start MiCollab Client.
  2. Enter your Username and Password.
  3. Click Login.
    Note:

    If you are using MiCollab SIP Softphone, you do not need to select base extension. To use MiCollab SIP Softphone, in Ignite click the MiCollab SIP Softphone radio button.

Parent topic: MiCollab Client
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