Security roles

You create security roles if you want to restrict employees from specific devices and MiContact Center Business application areas that their licensing would otherwise enable them to access.

You create security roles to restrict employees from specific devices and MiVoice Analytics application areas.

Note:

In order for you to assign security roles, your account must be associated with to a security role that has ‘May manage security’ enabled.

MiContact Center Business has two default security settings, Local administrator and Enterprise administrator. These settings provide employees full access to all MiContact Center Business applications (to which the contact center and employees are licensed) and devices, and allow Write Back for synchronization.

Employee access to applications is limited by their security role and their licensing. An employee’s security role defines the application areas an employee can access and licensing limits what applications an employee can access. For example, an employee with the Enterprise administrator security role but no supervisor license would not be able to access YourSite Explorer.

When you install MiContact Center Business MiVoice Analytics, a default user is created. This assures you there is at least one account with which you can access YourSite Explorer

The default user name and password are
  • Username: _admin
  • Password: _password
  • Security Role: Enterprise Administrator
Security roles have two components:
  • Basic—Basic security controls user access to specific areas of MiContact Center BusinessMiVoice Analytics.
  • Advanced—Advanced security controls user access to customized lists of devices, real-time monitors, profiles, reports, sites, and users.
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