Troubleshooting workflow configuration with the Validation button
IVR Routing validates workflows to ensure they do not contain programming or configuration errors before going live in your system. IVR Routing also warns you of configurations that are not recommended.
Red exclamation marks on activities indicate configuration errors to be corrected. Yellow exclamation marks on activities indicate warnings. Clicking the ‘Validation’ button opens a pane explaining your workflow’s Errors and Warnings.
The pane lists the number of Errors and Warnings, the activity to which the Error or Warning is associated, and what is required to fix the problem. Double-clicking the Error and Warning information in the Validation pane brings the specific activity into focus, for ease of identification. For more information on focusing, see "Viewing specific portions of a workflow: Focusing and the Breadcrumb view".
You can disable the validation function by deselecting the 'Validate workflow' check box in the Workflows pane
- Workflows containing validation errors, or that have validation disabled, cannot be made active and will not run. This prevents improperly configured workflows from going live.
- Workflows that are already assigned to a device but become invalidated cannot be saved until the error is corrected.